Hear What Our Customers Have to Say:
Nicholas Smoot just got his awesome new Fiesta from Frank Roman at Future Ford of Sacramento (Must use QuickTime for audio)
I wanted to write to express my gratitude for the excellent service I have received with my 2013 Mustang GT. As luck would have it, I have gotten to know Tony Sanchez and Jeremy Dubois all too well since I have had problems with my car since day one. The first problem was a major one and resulted in the car being in the shop for over a week. The second was less severe and didn't disable the vehicle but proved tougher to correct and persisted for six months.
The great news is that I soon came to believe that whatever the problems I was experiencing, I was not going to be forgotten. Several months after my purchase of the car, I was very pleasantly surprised when I received a phone call from Tony, on a Saturday no less, asking me how the car was doing. I explained the problem was still occurring. He had me bring the car in and after two visits and some advice from a Ford field representative, my car has not exhibited the misfire in over a month and 1,000 miles of driving.
I don't hold Future Ford responsible for the length of time it took to resolve the intermittent misfire problem. It was one of those tricky electronic issues that necessitated factory engineering involvement and field service representative instructions on how to correct the problem. I do wish Ford could have solved the problem sooner. Six months is a long time to have to deal with a persistent misfire and the resulting Check Engine Light blinking or glowing.
In closing, I want to praise Tony Sanchez for his sincere and caring attitude, his impressive follow-up, and excellent customer service. I don't want to leave Jeremy Dubois out of this because I remember how hard he worked to get the original problem with my car corrected and he also was instrumental in getting the misfire problem corrected. These two men are a credit to Future Ford and give me confidence that whatever problems I may have in the future, they can and will offer service of the highest quality.
Lou G.Buyer: Natalie Barnett | Vehicle: 2011 Chevrolet Camaro | Sales: Daniel Tellez
Buyer: Kyanne Meisser of San Ramon, CA | Vehicle: 2011 Metallic Silver Ford Flex Crossover | Sales: Daniel Tellez and Kathy BurrageThank you Daniel! I got my dream car!
Robert Stoddard worked with Cody McColl on the purchase of his
two brand new work trucks!Buyer: Jon & Sharleen Pulis | Vehicle: 2012 Ford Focus| Sales: Kyle Saephanh
Buyer: Hannah Massresha | Vehicle: 2014 Ford Fiesta | Sales: Kathy BurrageBuyer: Wally and Janet Merkley | Vehicle: 2014 Ford Explorer Sport | Sales: Paul Hornick
Buyer: Restituto Lazaro | Vehicle: 2014 Ford Fiesta | Sales: Rolando
Buyer: Mark Niles | Vehicle: 2008 Jeep Wrangler Rubicon | Sales: Frank Roman
Buyer: Rusty Restituto| Vehicle: 2013 Ford Fiesta | Sales: Rolando
Buyer: Kirk and Trudy Stewart | Vehicle: 2014 Ford Mustang 5.0 | Sales: Frank Roman
Buyer: Jerold Conkle | Vehicle: 2014 Ford Explorer | Sales: Yolando
Buyer: Samonie King-Mcbride | Vehicle: 2004 Toyota Matrix | Sales: Frank Roman
Buyer: The Wheeler Family | Vehicle: 2013 Ford F-150 | Sales: Denny WeaverBuyer: Trish Allenson | Vehicle: CPO Ford Focus HB| Sales: Denny WeaverBuyer: Vasisti | Vehicle: 2013 Ford Focus | Sales: Denny WeaverBuyer: The Johnsons | Vehicle: CPO Ford Focus | Sales: Denny WeaverBuyer: Chad and Jennifer | Vehicle: 2013 Ford Edge | Sales: Denny WeaverBuyer: Daniel Rios | Vehicle: CPO Ford Fusion | Sales: Denny WeaverBuyer: Chip and Mary Davis | Vehicle: CPO Ford Fusion | Sales: Denny WeaverBuyer: Andres Alvaro | Vehicle: 2013 Ford F-150 | Sales: Denny Weaver
I just wanted to take a moment to send you an email regarding Nick Steele. He has gone above and beyond in his service to us. He has exceeded our expectations and has done a wonderful job fitting our very hectic schedule when it comes to our fleet. My supervisors and I really appreciate the time and effort he puts in to making sure I am aware of what is going on and what the timelines are going to be. He is patient with rescheduling or taking things last minute and figuring out how we will get a vehicle to him. He has always put us first and we value his commitment to making our experience pleasant. If I need to get a hold of him and I can't reach him, John, is another guy I can trust to say "I really need to get a hold of him" and he will find him, not just transfer me to voicemail. I just wanted you to know that you have an exceptional service advisor.
My Husband and I were looking to buy a Ford Edge for quite awhile with no luck in our area of Reno, Carson City, NV. My boss has been leasing vehicles from Sacramento for years, so I decided to do a Google search for a Ford dealer in Sacramento. I am so glad that I did. No sooner did I put my information onto their site did I get a call from Kathy Burrage asking how soon we could make it to Sacramento to pick out our new car. I told her that I would prefer that everthing was taken care of first and that is when she connected us with Shay Hassin. He made sure all of the details were taken care of (he made it so easy and stress free) and told us to come on down and pick out our new car. Last weekend we did just that. They did everything possible to make us comfortable and keep out "lively" 7 year old entertained and supplied with an endless amount of quarters for all the lovely vending machines....lol. They even bought us lunch since we had come from Reno and had only had breakfast. We left very very happy with a brand new 2013 Ford Edge and some very good friends. Thank you so much Kathy, Shay, and Future Ford of Sacramento. We have already referred two people to you and will continue to send you anyone looking for a great car and a great deal.
The Cash Family
I just wanted to say thank you again, for taking such good care of me and my car. Nick and James dropped it off to me this afternoon, with a gift card for my mom. I greatly appreciate it and I know she will too! The guys did a beautiful detail job, James hooked Sync up to my phone when he got here and everything is up and working!
Thank you again for taking such good care of me. I appreciate it more than I can ever say. I was so frustrated and didn't know where else to turn. Nick and James were doing everything they could and we were still having issues and I didn't know what else to do. Thank you for taking the time to listen and assist in every way that you did. It means so very much to me.
Thanks for everything!
Colby is excellent!! I brought my f350 in for a fluid leak. The source could not be found. On inspection, the fluid appeared to be from a road spill. Colby called me several times to check and had me come back for a follow-up. Though it didn't take any real "service-bay time" it was a great example of the honest concern for customer satisfaction that I've come to expect from Future Ford. I'll never look elsewhere!
"My Truck - What a Truck!"
I have owned Three Chevy S-10's with V 6. My truck a Ranger with its 4 cylinder beats them all hands down. I did so much research before I bought and found for me there is only one truck: MY FORD RANGER!
The service I have received is excellent, I have always been informed of the work performed and then Eric came over to see me as I said he kept informed and treated me like his best friend NOW where do you see that!
But there is more also...Stan and the young Gentleman walking me through all of the Financing. For once in my life I had a knowledgeable person explain everything and answer every question! What a Team!
I am very pleased and I thank you.
I just wanted to take a few moments to touch on the service department's work on my Cintas fleet Ford extended cargo van yesterday. My name is Rebecca Gall and I have worked for Cintas First Aid and Safety for almost 8 years. I travel all over Northern California and Southern Nevada training in first aid and OSHA compliance courses and am the only one out of this branch that does. Needless to say, I'm in my van ALL the time so it's maintenance and care are VERY important to me. I was raised to believe that the way you treat and care for your vehicle says a lot about a person's character?no matter what you drive. I put in a call to Greg Poppingo (he manages our Cintas fleet account) yesterday morning to see if he could come grab my van for its regular oil change and "checkup." 20 minutes later he was there with a coworker to pick it up, smiles and all. A couple hours later I was greeted by the driver who brought the van back with smiles AND cookies, so nice. What really surprised me however, was when I jumped in my van to make the drive from the Sacramento office back home to Auburn. I don't know what the service department did, but that van has never handled better, braked faster and ridden smoother than it did on the ride home yesterday. It's an older truck with well over 140k miles on it, so it was nice surprise. It was just a simple oil change, tire rotation and four point inspection but it made all the difference in the world. I want to extend my thanks to the service department and Greg for performing such quality and efficient work, even when it's just a routine check. I spend most of my life in that Cintas van, it's nice to know that I can count on the guys at Furfure Ford to keep me and my van running safely.
I am writing to compliment your staff at Future Ford of Sacramento. We stopped to get gas at the Chevron station on Madison last night on the way up to Tahoe from Marin. The alternator on our Pacific failed as we started the car up. We had enough juice in the battery to make it over the freeway overpass to the service department of your dealership. We then rented a car at the airport and continued on up to Squaw.
Eric in your service department has been great. He fit us into the service queue this morning even though they were slammed. He is going to fix the problem and leave the keys with your sales team so we can pick the car up tomorrow after skiing on the way back down the mountain. He's been a pleasure to work with and is a great representative of the flawless customer service that I remember so well from working with you so many years ago.
Please thank the service team on behalf of Marcia, the kids and I for turning a troubling Friday the 13th experience into an effortless repair that didn't spoil our spring break vacation.
I purchased my F-150 from Future Ford of Sacramento in 2010. Since my purchase I have had the maintenance completed by your staff(Quick Lane). I have been very pleased with the customer service your staff have given. The customer service staff are always very friendly, polite and motivated to help in any way. I also had some custom work done on my truck an very much appreciate the help an patients I received from Nick Steele. The work was completed by your service department and he was always available for my questions and concerns. It is great service like this that encourages me to tell friends an co-workers about Future Ford of Sacramento.
I would like to let you know the outstanding service I received from Assistant Service Managers Heather Codero and Jose Orozco on Friday 1-8-2010. I am from the Los Angeles area and I was traveling to Lake Tahoe for a belated Christmas celebration with my family. I was with my twin daugthers who are six years old. The other party of my family was traveling from Idaho to Utah.
During my trip, I noticed the engine felt like it was missing and was not running on all 8 cylinders. I was also experiencing poor gas mileage. About 250 miles into my 500-mile trip, my 20000 Ford F-150 stalled on Interstate 5. I was able to get the truck safely to the side of the highway and restart it. I was concerned because I have never had a problem with my F-150. I reluctantly headed back out on the highway.
Just south of Sacramento, my truck stalled again. I was again able to get it off the highway safely and restart it. I now was very concerned because I knew I had to get over Donner Pass and I surely did not want to breakdown on the highway with my twins in the truck. That is when I drove to the nearest exit and called Future Ford. It was about 2:00 p.m. I asked for a Service Advisor and Ms. Cordero answered the call. I explained my problem and she said it sounded like an emissions sensor. I explained my predicament and asked if they could complete it today. She said she could not promise me that but to bring it in and ask for Mr. Orozco because he would be working on Saturday just in case they would not be able to finish. Ms. Cordero was very courteous and provided me directions to your dealership.
I arrived safely at about 2:30 p.m. and explained the problem to Mr. Orozco who said he was not sure they would be able to finish the job but he would try. At about 4:00 p.m. he came to the waiting room and told me that was an emission sensor and that he had one car in front of me for repair but that he would be able to fix it that day. Needless to say, I was very pleased. I was out and back on the road by 5:00 p.m. I arrived in Lake Tahoe at 7:30 p.m. and was united safely with my family. Please thank Ms. Cordero and Mr. Orozco for their professional service that day.
We wanted to tell you about our recent experience while not one, but 2 vehicles at your dealership.
I called to make an appointment with someone who could help us obtain a pre-approval to purchase the vehicle. We were referred to David Mercer.
We were a little apprehensive, as we had recently gone through bankruptcy. Mr. Mercer quickly put us at ease and made us feel comfortable. He obtained an approval for us and we met with him to view your inventory which fit in the paramerters of our approval.
Mr. Mercer was very professional and made my wife feel very comfortable with our decision to come to your dealership. Though we have purchased many vehicles in the past due to our circumstances we did not know what to expect. Again Mr Mercer made us very comfortable and was great to work with.
We left the dealership a couple hours later with one "new" vehicle. While we were there we mentioned that we would eventually need a second vehicle. Mr. Mercer obstained a second approval for us and the next weekend, we came in and found our second "new" car.
We now have two vehicles, a 2009 Fusion and a 2008 Edge. We are extremely pleased with both vehicles and especially so with the way Mr. Mercer treated us. You are lucky to have him as an employee and we look forward to dealing with him in the future.
We will definitely be reccomending your dealership and Mr. Mercer to our friends and family.
The leaders in honesty and integrity in the automotive industry. I've been at the dealership several times in the past few years and there is not a better group to work with. I strongly recommend them to anyone that needs to purchase or service a vehicle.
We worked with Tony Coe on a slightly unusual request: a Transit Connect van that could run on compressed natural gas. He was fabulous in doing the necessary research and ordering the vehicle to specs. Though we had to wait, it was worth it! Tony always responded to our questions in a timely fashion and with solid information; he made this deal happen for us, when other dealerships insisted it couldn't be done. He's reliable and resourceful. We'd recommend him to anyone ready to purchase a new vehicle.
Incredible service, very helpful, professional staff, with nice selection and excellent prices! We are the type that drives all over the place and shops around quite a bit before we buy, but it seems we always send up back here when it's time to buy. Highly recommended!
Overall, an excellent experience. Great service and the parts were in stock. We are even considering bringing our truck for service from Morgan Hill! 2 1/2 hours away but well worth it.
Everyone at Future Ford made this a very pleasant car buying experience. No pressure, just gave me all the information I needed to make a decision.
Frank Roman was the reason we chose Future Ford of Sacramento. He was knowledgeable, considerate and attentive to our needs and desires. We went to several Ford dealers while settling in on ordering a 2012 Mustang GT Premium with the features we wanted and we ended up at Future Ford because of Frank
The sales person conducted the demo. He was knowledgeable and comfortable with the Synch feature. He clearly explained the Synch features and had me synch my phone while he provided instructions which I appreciated. It helped me learn the process so I could successfully synch other family phones at home.
We went through the demonstration and the loading of my phone information I was helped a lot, but I'm still a little slow. Amaru said that I could come back any time and they would go through it whenever I wanted.
My sisters, friends and family all drive Fords..they are good reliable cars and we all got our cars there and we come here to get them fixed .They have EXCELLENT customer service..the ppl there are always attentive and polite and the manager there is always helpful and kind.they provide free shuttle service which is pretty cool and convenient
Thanks Tall Paul!! You really made our purchase a great experience!! Cant thank you enough!! Certainly made us feel like friends, not customers.
Great buying experience! JUSTIN McCLELLAND went above and beyond to make my dreams of a new f150 a reality! Thank you Future ford of sacramento. I will be sending all of my friends and family your way!
THANKS JIMBO! Jim Grays and the team took great care of me as I helped my son purchase his first car. Low stress, no pressure, and showed cars that fit my son's needs instead of wants. Thanks for a great experience!
Thank you Eric Klinger. Your an awesome rep for Future ford couldn't be more satisfied with the help you gave us. we'll send the whole family your way. thanks Eric
Had an appointment with Frank Roman down at Future Ford of Sacramento, he was busy so Billy R. took care of me. These two guys are phenomenal! They aren't too pushy and they knew their stuff! Already told everyone about them! Thanks guys
Thank you Jc Rosales and Future Ford of Sacramento for the great experience at your dealership. I will recommend Jc and Future Ford of Sacramento to all my friends and family. This is the dealership to go to!!
Ask for John Griffin if you' re going to Future Ford. He's one of the best salesmen I've ever worked with. We went in to look at a truck and John was knowledgeable, patient, and very helpful. We didn't end up buying a car, but if we were going to, I would definitely go back to John--and I would send anyone else to him, too.
Obeth Carlos Davila: Friendly and knowledgeable. Very impressed with sales rep, Carlos. He was very friendly, helpful and really listened to what I wanted. I used to hate buying cars because the dealerships and sales guys are very pushy but Future Ford and Obeth made such a huge difference. I'm recommending this place, specially Obeth Carlos Davila to my friends and family for their future car needs.
Bought a truck from Paul Hornick. He was such an awesome salesrep. He went through all the steps and details and really made us feel like his number one priority. Future Ford of Sacramento are lucky to have such a good man in their company. Thank you very much!
Two words: Paul Hornick. I was in the market for any kind of car when I showed up on the lot, and wasn't quite sure what would be best for me and my lifestyle. Not a problem. Paul took me through Future's selection patiently and enthusiastically. He took the anxiety out of the selection process, and made me feel at home almost instantly. The guy just knows what he's doing, and how to treat a customer. Thanks Paul, and cheers to all your help.
Brandon Briggs from Future Ford of Sacramento off Madison/I-80 was very kind and very eager to help! I highly recommend him as an excellent sales rep!
Jose Jimenez is the difenition of an EXCELLENT SALES REP. I just recently visited Future Ford of Sacramento as soon as a walk in he greated me right away with a huge smile and made conversation with me like i was an old friend of his. Jose was so enthusiastic to show me around and introduce me to all the new ford mytouch. At my age i like to cut to the chase and he knew just how to do it he was a marvalous sales rep. i would love to come by and visit him again and will gladly recomend him to anyone. Thank Again Jose!!
I had bad credit and owed way too much on the car I wanted to trade in. My trade in was even messed up with a dent on it but Paul Hornick at Future Ford of Sacramento was so patient and spent all afternoon helping me get into a 2011 Impala. You guys are miracleworkers!
Recently we needed to replace one of our warehouse Trucks and had the pleasure to contact Future Fords Cal Nelson to help us with this process. Cal suggested and stepped us through purchase and build out of a 2011, Isuzu, NRR Delivery Truck. As a result of his work we were able to receive a new truck at a reasonable cost and built exactly to our specs. in a timely manner. Cal met our time frame and even helped to insure that the service events for this vehicle went smoothly. As a result of Cals excellent customer service we recently purchased two 2011 Transit Connects from Future Ford and again as with the Isuzu the trucks the Transits were delivered at a good price and in a timely manner. As we purchase new vehicles in the future mainly because of our interaction with Cal youll be first on our list. After we purchased our Isuzu Dawn Lacy worked and set up an account for us and arranged for service as a pick up and delivery that went very smoothly.
Paul Hornick came to our aid when we were car shopping. We were about to give up hope on all car salesmen until we met Paul. He was simply the best! His friendly, enthusiastic demeanor made us feel comfortable with browsing Future Ford's selection. We loved the overall experience, especially our interaction with Paul Hornick.
I grew tired of the long process I encountered at all the other dealerships and was blown away at how efficient Tall Paul made the truck buying experience. I was literally in and out under two hours! Future Fords selection of used F-150's is amazing and I highly suggest making it your only stop.
I spent hours looking for a car online, but i came into future ford of Sacramento and found that it was way easier for them to do the research for me! Nick Martin was a great help and got me pointed in the right direction to finding exactly what fit me best! Thanks Nick!
My best friend and I came in to Future Ford to test drive a Mustang and something else to satisfy the requirements for each of our $50 gift cards that we got at the recent Car Show. Obeth Carlos Davila introduced himself to us on the back lot near the parking area and asked what we wanted to drive. We both said a Mustang and I said that I would like to see a Focus. We specified to Carlos that both cars would need to be manual transmissions and we all began looking at and for the appropriate vehicles. No pressure, just some fun looking. We all got into a Focus first with me as the driver and took a loop around the freeway. Sedan drove great and I really liked it. When we got back to the dealership, we changed quickly to the Mustang with my friend Emmit driving. Also a good car. We appreciated the new V6 that sounded and performed as well as the old 5.0 used to. We got back again and I did some more looking at the Focus as I wanted to see what the iPhone interface looked like. The car we looked at was a ... in to Future Ford to test drive a Mustang and something else to satisfy the requirements for each of our $50 gift cards that we got at the recent Car Show. Obeth Carlos Davila introduced himself to us on the back lot near the parking area and asked what we wanted to drive. We both said a Mustang and I said that I would like to see a Focus. We specified to Carlos that both cars would need to be manual transmissions and we all began looking at and for the appropriate vehicles. No pressure, just some fun looking. We all got into a Focus first with me as the driver and took a loop around the freeway. Sedan drove great and I really liked it. When we got back to the dealership, we changed quickly to the Mustang with my friend Emmit driving. Also a good car. We appreciated the new V6 that sounded and performed as well as the old 5.0 used to. We got back again and I did some more looking at the Focus as I wanted to see what the iPhone interface looked like. The car we looked at was a hatchback and I looked over the interior VERY closely and fell in love with how the rear seats and storage area work. They lay flat! We then went inside the showroom and checked out the Boss 302 while Carlos got our papers labled with the information we needed to file for our gift cards on-line. When I filed on-line, I noticed that a Focus ST will be coming out with about 250 hp and torque. I LOVE THAT! I hold the Subaru STI as my favorite vehicle and now the Focus ST is very close! Carlos said he will contact me as soon as they are expected to be at the dealership. We both had a great time. Thank you Carlos!
I spent all day at Future Ford of Sacramento today and finally was able to drive off in a new car. This could have happened without the assistance and patience of Brian Arruda and Jerry Lugo. I have bought a lot of new cars and never been able to go through process as smoothly as these two men made it for me. When I am ready to buy another new vehicle these will be the sales men I will be seeking out to complete my next deal. I will also be recommending Future Ford of Sacramento to all of my friends and family thanks to Brian Arruda and Jerry Lugo. I give their experience and customer service 5 stars and that rating does not even come close to how satisfied I am with these Future Ford of Sacramento and the service I was given. Thank you to Future Ford of Sacramento and to Brian Arruda and Jerry Lugo.
Future Ford of Sacramento is the place to go for GREAT service. I was in the market for a car for my birthday/Christmas present and on Christmas Eve Jerry Lugo and Brian Arruda made it happen. These guys get two thumbs up and five stars for their fantastic salesmanship. Happy New Years to the both of you. thank you so much.....
i went to future ford of sacramento to find a new car after my car broke down and all the sales associates were very helpful especially JC Rosales. he helped me work out a deal that fit my budget and i walked out of there with a new reliable car. best car buying experience i ever had