I purchased my F-150 from Future Ford of Sacramento in 2010.  Since my purchase I have had the maintenance completed by your staff(Quick Lane).  I have been very pleased with the customer service your staff have given.  The customer service staff are always very friendly, polite and motivated to help in any way.  I also had some custom work done on my truck an very much appreciate the help an patients I received from Nick Steele.  The work was completed by your service department and he was always available for my questions and concerns.  It is great service like this that encourages me to tell friends an co-workers about Future Ford of Sacramento.

Jason Adams

 

I would like to let you know the outstanding service I received from Assistant Service Managers Heather Codero and Jose Orozco on Friday 1-8-2010. I am from the Los Angeles area and I was traveling to Lake Tahoe for a belated Christmas celebration with my family. I was with my twin daugthers who are six years old. The other party of my family was traveling from Idaho to Utah.

During my trip, I noticed the engine felt like it was missing and was not running on all 8 cylinders. I was also experiencing poor gas mileage. About 250 miles into my 500-mile trip, my 20000 Ford F-150 stalled on Interstate 5. I was able to get the truck safely to the side of the highway and restart it. I was concerned because I have never had a problem with my F-150. I reluctantly headed back out on the highway.

Just south of Sacramento, my truck stalled again. I was again able to get it off the highway safely and restart it. I now was very concerned because I knew I had to get over Donner Pass and I surely did not want to breakdown on the highway with my twins in the truck. That is when I drove to the nearest exit and called Future Ford. It was about 2:00 p.m. I asked for a Service Advisor and Ms. Cordero answered the call. I explained my problem and she said it sounded like an emissions sensor. I explained my predicament and asked if they could complete it today. She said she could not promise me that but to bring it in and ask for Mr. Orozco because he would be working on Saturday just in case they would not be able to finish. Ms. Cordero was very courteous and provided me directions to your dealership.

I arrived safely at about 2:30 p.m. and explained the problem to Mr. Orozco who said he was not sure they would be able to finish the job but he would try. At about 4:00 p.m. he came to the waiting room and told me that was an emission sensor and that he had one car in front of me for repair but that he would be able to fix it that day. Needless to say, I was very pleased. I was out and back on the road by 5:00 p.m. I arrived in Lake Tahoe at 7:30 p.m. and was united safely with my family. Please thank Ms. Cordero and Mr. Orozco for their professional service that day.

Steve,Customer

Dear Sir,

We wanted to tell you about our recent experience while not one, but 2 vehicles at your dealership.

I called to make an appointment with someone who could help us obtain a pre-approval to purchase the vehicle. We were referred to David Mercer.
We were a little apprehensive, as we had recently gone through bankruptcy. Mr. Mercer quickly put us at ease and made us feel comfortable. He obtained an approval for us and we met with him to view your inventory which fit in the paramerters of our approval.

Mr. Mercer was very professional and made my wife feel very comfortable with our decision to come to your dealership. Though we have purchased many vehicles in the past due to our circumstances we did not know what to expect. Again Mr Mercer made us very comfortable and was great to work with.

We left the dealership a couple hours later with one "new" vehicle. While we were there we mentioned that we would eventually need a second vehicle. Mr. Mercer obstained a second approval for us and the next weekend, we came in and found our second "new" car.

We now have two vehicles, a 2009 Fusion and a 2008 Edge. We are extremely pleased with both vehicles and especially so with the way Mr. Mercer treated us. You are lucky to have him as an employee and we look forward to dealing with him in the future.

We will definitely be reccomending your dealership and Mr. Mercer to our friends and family.

Phillip,Customer

The leaders in honesty and integrity in the automotive industry. I've been at the dealership several times in the past few years and there is not a better group to work with. I strongly recommend them to anyone that needs to purchase or service a vehicle.

Special K

We worked with Tony Coe on a slightly unusual request: a Transit Connect van that could run on compressed natural gas. He was fabulous in doing the necessary research and ordering the vehicle to specs. Though we had to wait, it was worth it! Tony always responded to our questions in a timely fashion and with solid information; he made this deal happen for us, when other dealerships insisted it couldn't be done. He's reliable and resourceful. We'd recommend him to anyone ready to purchase a new vehicle.

Lakin

Incredible service, very helpful, professional staff, with nice selection and excellent prices! We are the type that drives all over the place and shops around quite a bit before we buy, but it seems we always send up back here when it's time to buy. Highly recommended!

Colin Dewitt

Overall, an excellent experience. Great service and the parts were in stock. We are even considering bringing our truck for service from Morgan Hill! 2 1/2 hours away but well worth it.

Charles H

Everyone at Future Ford made this a very pleasant car buying experience. No pressure, just gave me all the information I needed to make a decision.

B. H.

Frank Roman was the reason we chose Future Ford of Sacramento. He was knowledgeable, considerate and attentive to our needs and desires. We went to several Ford dealers while settling in on ordering a 2012 Mustang GT Premium with the features we wanted and we ended up at Future Ford because of Frank

P. P.

The sales person conducted the demo. He was knowledgeable and comfortable with the Synch feature. He clearly explained the Synch features and had me synch my phone while he provided instructions which I appreciated. It helped me learn the process so I could successfully synch other family phones at home.

S.T.

We went through the demonstration and the loading of my phone information I was helped a lot, but I'm still a little slow. Amaru said that I could come back any time and they would go through it whenever I wanted.

Google Reviewer

My sisters, friends and family all drive Fords..they are good reliable cars and we all got our cars there and we come here to get them fixed .They have EXCELLENT customer service..the ppl there are always attentive and polite and the manager there is always helpful and kind.they provide free shuttle service which is pretty cool and convenient

Stacey S

Thanks Tall Paul!! You really made our purchase a great experience!! Cant thank you enough!! Certainly made us feel like friends, not customers.

KPro

Great buying experience! JUSTIN McCLELLAND went above and beyond to make my dreams of a new f150 a reality! Thank you Future ford of sacramento. I will be sending all of my friends and family your way!

B. M.

THANKS JIMBO! Jim Grays and the team took great care of me as I helped my son purchase his first car. Low stress, no pressure, and showed cars that fit my son's needs instead of wants. Thanks for a great experience!

N.M.

Thank you Eric Klinger. Your an awesome rep for Future ford couldn't be more satisfied with the help you gave us. we'll send the whole family your way. thanks Eric

Brian D.

Had an appointment with Frank Roman down at Future Ford of Sacramento, he was busy so Billy R. took care of me. These two guys are phenomenal! They aren't too pushy and they knew their stuff! Already told everyone about them! Thanks guys

Sandra

Thank you Jc Rosales and Future Ford of Sacramento for the great experience at your dealership. I will recommend Jc and Future Ford of Sacramento to all my friends and family. This is the dealership to go to!!

Rachel

Ask for John Griffin if you' re going to Future Ford. He's one of the best salesmen I've ever worked with. We went in to look at a truck and John was knowledgeable, patient, and very helpful. We didn't end up buying a car, but if we were going to, I would definitely go back to John--and I would send anyone else to him, too.

Jim H

Obeth Carlos Davila: Friendly and knowledgeable. Very impressed with sales rep, Carlos. He was very friendly, helpful and really listened to what I wanted. I used to hate buying cars because the dealerships and sales guys are very pushy but Future Ford and Obeth made such a huge difference. I'm recommending this place, specially Obeth Carlos Davila to my friends and family for their future car needs.

G. S.

Bought a truck from Paul Hornick. He was such an awesome salesrep. He went through all the steps and details and really made us feel like his number one priority. Future Ford of Sacramento are lucky to have such a good man in their company. Thank you very much!

Anna E.

Two words: Paul Hornick. I was in the market for any kind of car when I showed up on the lot, and wasn't quite sure what would be best for me and my lifestyle. Not a problem. Paul took me through Future's selection patiently and enthusiastically. He took the anxiety out of the selection process, and made me feel at home almost instantly. The guy just knows what he's doing, and how to treat a customer. Thanks Paul, and cheers to all your help.

Matt

Brandon Briggs from Future Ford of Sacramento off Madison/I-80 was very kind and very eager to help! I highly recommend him as an excellent sales rep!

Linda

Jose Jimenez is the difenition of an EXCELLENT SALES REP. I just recently visited Future Ford of Sacramento as soon as a walk in he greated me right away with a huge smile and made conversation with me like i was an old friend of his. Jose was so enthusiastic to show me around and introduce me to all the new ford mytouch. At my age i like to cut to the chase and he knew just how to do it he was a marvalous sales rep. i would love to come by and visit him again and will gladly recomend him to anyone. Thank Again Jose!!

Claude

I had bad credit and owed way too much on the car I wanted to trade in. My trade in was even messed up with a dent on it but Paul Hornick at Future Ford of Sacramento was so patient and spent all afternoon helping me get into a 2011 Impala. You guys are miracleworkers!

G.P.

Recently we needed to replace one of our warehouse Trucks and had the pleasure to contact Future Fords Cal Nelson to help us with this process. Cal suggested and stepped us through purchase and build out of a 2011, Isuzu, NRR Delivery Truck. As a result of his work we were able to receive a new truck at a reasonable cost and built exactly to our specs. in a timely manner. Cal met our time frame and even helped to insure that the service events for this vehicle went smoothly. As a result of Cals excellent customer service we recently purchased two 2011 Transit Connects from Future Ford and again as with the Isuzu the trucks the Transits were delivered at a good price and in a timely manner. As we purchase new vehicles in the future mainly because of our interaction with Cal youll be first on our list. After we purchased our Isuzu Dawn Lacy worked and set up an account for us and arranged for service as a pick up and delivery that went very smoothly.

H Douglas

Paul Hornick came to our aid when we were car shopping. We were about to give up hope on all car salesmen until we met Paul. He was simply the best! His friendly, enthusiastic demeanor made us feel comfortable with browsing Future Ford's selection. We loved the overall experience, especially our interaction with Paul Hornick.

M.

I grew tired of the long process I encountered at all the other dealerships and was blown away at how efficient Tall Paul made the truck buying experience. I was literally in and out under two hours! Future Fords selection of used F-150's is amazing and I highly suggest making it your only stop.

D. H.

I spent hours looking for a car online, but i came into future ford of Sacramento and found that it was way easier for them to do the research for me! Nick Martin was a great help and got me pointed in the right direction to finding exactly what fit me best! Thanks Nick!

Sarah

My best friend and I came in to Future Ford to test drive a Mustang and something else to satisfy the requirements for each of our $50 gift cards that we got at the recent Car Show. Obeth Carlos Davila introduced himself to us on the back lot near the parking area and asked what we wanted to drive. We both said a Mustang and I said that I would like to see a Focus. We specified to Carlos that both cars would need to be manual transmissions and we all began looking at and for the appropriate vehicles. No pressure, just some fun looking. We all got into a Focus first with me as the driver and took a loop around the freeway. Sedan drove great and I really liked it. When we got back to the dealership, we changed quickly to the Mustang with my friend Emmit driving. Also a good car. We appreciated the new V6 that sounded and performed as well as the old 5.0 used to. We got back again and I did some more looking at the Focus as I wanted to see what the iPhone interface looked like. The car we looked at was a ... in to Future Ford to test drive a Mustang and something else to satisfy the requirements for each of our $50 gift cards that we got at the recent Car Show. Obeth Carlos Davila introduced himself to us on the back lot near the parking area and asked what we wanted to drive. We both said a Mustang and I said that I would like to see a Focus. We specified to Carlos that both cars would need to be manual transmissions and we all began looking at and for the appropriate vehicles. No pressure, just some fun looking. We all got into a Focus first with me as the driver and took a loop around the freeway. Sedan drove great and I really liked it. When we got back to the dealership, we changed quickly to the Mustang with my friend Emmit driving. Also a good car. We appreciated the new V6 that sounded and performed as well as the old 5.0 used to. We got back again and I did some more looking at the Focus as I wanted to see what the iPhone interface looked like. The car we looked at was a hatchback and I looked over the interior VERY closely and fell in love with how the rear seats and storage area work. They lay flat! We then went inside the showroom and checked out the Boss 302 while Carlos got our papers labled with the information we needed to file for our gift cards on-line. When I filed on-line, I noticed that a Focus ST will be coming out with about 250 hp and torque. I LOVE THAT! I hold the Subaru STI as my favorite vehicle and now the Focus ST is very close! Carlos said he will contact me as soon as they are expected to be at the dealership. We both had a great time. Thank you Carlos!

Mathew

I spent all day at Future Ford of Sacramento today and finally was able to drive off in a new car. This could have happened without the assistance and patience of Brian Arruda and Jerry Lugo. I have bought a lot of new cars and never been able to go through process as smoothly as these two men made it for me. When I am ready to buy another new vehicle these will be the sales men I will be seeking out to complete my next deal. I will also be recommending Future Ford of Sacramento to all of my friends and family thanks to Brian Arruda and Jerry Lugo. I give their experience and customer service 5 stars and that rating does not even come close to how satisfied I am with these Future Ford of Sacramento and the service I was given. Thank you to Future Ford of Sacramento and to Brian Arruda and Jerry Lugo.

Sandra M.

Future Ford of Sacramento is the place to go for GREAT service. I was in the market for a car for my birthday/Christmas present and on Christmas Eve Jerry Lugo and Brian Arruda made it happen. These guys get two thumbs up and five stars for their fantastic salesmanship. Happy New Years to the both of you. thank you so much.....

Yvonne

i went to future ford of sacramento to find a new car after my car broke down and all the sales associates were very helpful especially JC Rosales. he helped me work out a deal that fit my budget and i walked out of there with a new reliable car. best car buying experience i ever had

Vega